Refund policy

At MD Sneaks, we value your satisfaction and aim to provide a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, you may return your item within 90 days of delivery, subject to the conditions outlined below.

1. Return Eligibility

To be eligible for a return:

Your return request must be submitted within 90 days of receiving your order
Items must be unused, unworn, and returned in their original packaging with all tags and labels attached
A valid proof of purchase (such as your order number or receipt) is required
Items that show signs of wear, damage, or alteration may not be accepted

2. No Restocking Fees

We believe in clear and fair policies. No restocking fees are charged on any returns.

3. How to Initiate a Return

To start a return, please contact us at:
support@mdsneak.com

Kindly include your order number, the item(s) you wish to return, and a brief reason for the request. Our support team will respond with detailed instructions and the appropriate return address.

4. Return Shipping

Customers are responsible for return shipping costs, unless the item received is:

Faulty
Damaged
Incorrect

In such cases, MD Sneaks will cover the return shipping expenses.

For security, we recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

5. Refund Process

Once your return is received and inspected, your refund will be processed within 2 business days.

Refunds will be issued to the original payment method used at checkout
You will receive a confirmation email once your refund has been completed

Please note that processing times may vary depending on your payment provider.

6. Exchanges

If you would like to exchange an item for a different size or variation, please contact us at support@mdsneak.com, and we will assist you with the process.

7. Non-Returnable Items

The following items are not eligible for return:

Hygiene-sensitive products such as socks and insoles, unless they are faulty or incorrect
Items marked as final sale

8. Damaged or Faulty Items

If your item arrives damaged, defective, or not as described, please contact us promptly with your order details and clear photos. We will arrange a replacement or issue a full refund at no additional cost.